How can we help?
Answers to common questions, or get in touch with us directly.
Contact support
Email us and we'll get back to you as soon as we can.
Getting started
How is Last Looks organised?
Everything lives inside a project, usually one per production. Inside a project you add actors with their character name and number. Each actor has looks, and each look holds its photos, scene and story-day details, and makeup, hair, SPFX and general notes.
Which devices are supported?
Last Looks runs on iPhone, iPad and Android phones and tablets, in portrait or landscape. Sign in with the same account on each device to see your projects.
How do I search for a look?
Tap search to look across every actor, look and note in your projects. Open the advanced filters to narrow results by scene, day, part or time of day. Search is included with Premium.
I forgot my password.
On the sign-in screen, tap Forgot Password? and enter your email. We'll send you a link that opens the app so you can choose a new password. If the link doesn't open the app, make sure Last Looks is installed and open the email on the same device.
Teams and sharing
Can I invite team members?
Yes. With Premium, project owners can invite team members to a project by email. Everyone on the project sees the same actors, looks, photos and notes. Owners can see and manage who has access from Team Members in Settings while that project is open.
My invitation link isn't working.
Install Last Looks first, then open the invitation email on the same phone or tablet and tap the link again. Sign in or create an account using the email address the invitation was sent to. If it still doesn't work, ask the project owner to send a new invitation.
How do PDF exports work?
You can export a whole project, a single actor or one look. The PDF is emailed to the address on your account. Larger projects can take a few minutes, so check your spam or promotions folder if it hasn't arrived.
Plans and billing
Is there a free tier?
Yes. Free accounts can create one project. Premium adds unlimited projects, team sharing and search.
Can I cancel my subscription anytime?
Yes. There's no long-term commitment, and you keep Premium until the end of your billing period. Subscriptions are billed and managed by Apple or Google:
I've subscribed but don't have Premium.
Make sure you're signed in to Last Looks with the same account you subscribed with, and that your device is signed in to the same Apple ID or Google account. Then open the upgrade screen and tap Restore Purchases. If that doesn't help, email us and we'll sort it out.
Your account
How do I delete my account?
In the app, go to Settings → Delete Account and confirm. You'll be signed out while the deletion is processed. Deleting your account doesn't cancel an App Store or Google Play subscription, so cancel that separately.
How is my data handled?
See our privacy policy for details on what we collect and how it's used.